btbaji Privacy Policy —
Your Data, Handled Properly

1 Introduction

This Privacy Policy explains how btbaji ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the btbaji website, mobile app, and any related services. By registering an account or using the btbaji platform, you confirm that you have read and understood this Privacy Policy.

btbaji takes data privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that responsibility with the seriousness it deserves. This policy is written in plain language so you know exactly what is happening with your data — no legal jargon designed to obscure what we're actually doing.

2 Data We Collect

btbaji collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third parties such as payment processors. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (for example, if you self-declare a gambling problem and request self-exclusion).

3 How We Use Your Data

btbaji uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to. The main ways we use your data are:

• Account management — creating and maintaining your btbaji account, verifying your identity, and keeping your account secure.
• Payment processing — handling deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and maintaining accurate transaction records.
• Customer support — responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement — analysing usage patterns to improve game performance, navigation, and the overall player experience on btbaji.
• Fraud prevention and security — detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance — meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming — monitoring betting patterns to identify players who may be experiencing gambling-related harm and offering appropriate support tools.
• Marketing communications — sending you promotional offers and updates about btbaji, but only if you have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing

btbaji processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance — processing is necessary to fulfil our obligations to you under the btbaji Terms and Conditions, including operating your account and processing payments.
• Legal obligation — processing is required to comply with applicable laws, including AML regulations and KYC requirements that apply to online gaming platforms.
• Legitimate interests — processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent — for certain processing activities such as marketing communications, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

btbaji does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — we share financial data with payment service providers (such as bKash, Nagad, and Rocket) to process your deposits and withdrawals. These providers are bound by their own privacy obligations.
• Identity verification providers — we may share identity data with third-party KYC verification services to confirm your identity as required by law.
• Game providers — game software providers may receive limited technical data (such as your player ID and session data) to operate their games on the btbaji platform. They do not receive your full personal profile.
• Legal and regulatory authorities — we may disclose your data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.
• Business transfers — in the event of a merger, acquisition, or sale of btbaji assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom btbaji shares data are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking

btbaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies — remember your preferences such as language settings and display options to improve your experience on btbaji.
• Analytics cookies — help us understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies — used to deliver relevant promotional content. These are only set if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the btbaji platform. For full details on the cookies we use, contact our support team.

7 Data Retention

btbaji retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specific retention periods are as follows:

• Account and identity data — retained for a minimum of 5 years after account closure to comply with AML and KYC legal obligations.
• Transaction records — retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Support communications — retained for 2 years after the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data — typically retained for 12 months, after which it is aggregated or deleted.
• Marketing consent records — retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

As a btbaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access — you can request a copy of the personal data btbaji holds about you.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. There is no charge for exercising your rights.

9 Security Measures

btbaji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• AES-256 encryption for data stored on our servers.
• TLS encryption for all data transmitted between your device and the btbaji platform.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing by independent third parties.
• Strict internal access controls — only authorised staff can access player data, and all access is logged.
• Automated monitoring systems that flag unusual account activity in real time.

While we take every reasonable precaution, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your btbaji account and enable 2FA if you haven't already. Never share your login credentials with anyone.

10 Children's Privacy

btbaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the btbaji platform in any way.

If btbaji becomes aware that personal data has been collected from a minor, the account will be closed immediately, all data will be deleted, and any deposits will be returned. If you believe a minor has registered on btbaji, please contact us immediately at [email protected] so we can investigate and take action.

11 Changes to This Policy

btbaji may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the "last updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your data, we will notify you via your registered email address or through an in-platform notification before the changes take effect. Continued use of btbaji after any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to this policy, contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btbaji handles your personal data, please get in touch. Our support team is available 24/7 and will be happy to help.

• Live chat — available directly within the btbaji platform, 24 hours a day, 7 days a week.
• Email — [email protected]. We aim to respond to all privacy-related emails within 2 business days.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For questions about the rules governing your account, visit the Terms and Conditions page.